Refunds

HALFRI does not generally offer refunds on purchased products. Customers are requested to carefully review product descriptions, specifications and images before placing an order.

Product Replacement

A replacement may be offered if a product arrives with a genuine and verifiable manufacturing defect or an issue that should not normally occur.

• The reported issue must be genuine and clearly verifiable.
• An approved replacement will normally be provided in the same product model, subject to availability.
• Requests must be submitted within the replacement period communicated on the product or order page.
• The product should not show signs of accidental damage, misuse or unauthorized repair.

Electronics & Warranty

Electronic products do not include a warranty unless a warranty is specifically mentioned on the relevant product page.

Please review the product details, usage instructions and included items carefully before placing your order.

Information Required

Please include the following information with your request:

• Your HALFRI order number
• Clear pictures of the received product
• An unedited video clearly showing the issue
• A short explanation of the defect

Our customer support team will review the provided evidence and inform you about replacement eligibility and the next steps.