FAQ

HALFRI Help Centre

Frequently Asked Questions

Find quick answers about orders, payments, delivery, replacements and HALFRI customer support.

01 Do you offer refunds?

HALFRI does not generally offer refunds. However, if your product arrives with an eligible manufacturing defect or a genuine issue that should not normally occur, you may request a replacement within the applicable replacement period.

02 Do electronic products include a warranty?

Electronic products do not include a warranty unless a warranty is specifically mentioned on the relevant product page. Please review the product information carefully before ordering.

03 How can I request a product replacement?

Contact HALFRI and provide the following:

  • Your order number and registered phone number
  • Clear pictures of the received product
  • An unedited video clearly showing the issue
  • A short description of the defect

Our support team will review the provided evidence and guide you through the replacement process.

04 How long does product replacement take?

Replacement time may vary depending on product availability, verification and courier timelines. Our support team will keep you informed throughout the process.

05 What types of products does HALFRI sell?

HALFRI is a multi-category online store offering products across:

  • Beauty and hair care
  • Electronics and useful gadgets
  • Home and kitchen essentials
  • Car accessories
  • Toys and kids’ products
  • Garden and outdoor essentials
06 Is Cash on Delivery available?

Available payment methods, including Cash on Delivery where applicable, will be displayed during checkout.

07 How long does delivery take?

Delivery timelines are estimates and may vary depending on your location, order volume, public holidays and courier availability. Contact our support team if you need an update regarding your order.

08 How can I contact HALFRI?

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